FAQ: MicroBase Professional

Why does MicroBase Pro ask for my authorization key?

Before using MicroBase Professional, you must enter the factory supplied authorization information that came with your license agreement.

When MicroBase starts and cannot find valid registration information, the MicroBase License dialog will pop up prompting you to enter a valid Licensed User Name, Facility/Location and Authorization Key. All three strings must be entered into the dialog exactly as shown on the license agreement.

Valid authorization information only need be entered once. Once validated, this information is saved within the MicroBase Professional installation.
 

In order to authorize MicroBase Professional, you must carefully type in the License Owner's name, Location/Facility and Authorization Key just as they appear on your DSS supplied License Agreement. If MicroBase will not accept the information you have typed, check for the following in all three fields:

• Spelling and punctuation must match exactly
• Be careful not to mistake the number "one" for the letter 'I'.
• Be careful not to mistake the number "zero" for the letter 'O'.

Important Note: If you are using MicroBase Professional v2.00 and your computer is set to a time zone East of GMT, then MicroBase may not authorize even if you type the authorization information in properly. This is a known bug in MicroBase Pro v2.00.

You can workaround this problem by setting your computer to a time zone which is GMT or farther west.

You can permanently correct this problem by updating to MicroBase Pro 2.01 using the following steps:

• Install MicroBase v2.00 but do not run MicroBase.
• Log on to your computer as administrator.
• Click Start - Programs - Dss - MicroBase Professional - Check For MicroBase Updates
• Follow the instructions to download and install the MicroBase Pro v2.01 update
• Your MicroBase installation will now accept your valid authorization information.

Why does MicroBase Pro indicate that the MicroBase Network is Offline?

MicroBase Professional must be able to connect to the Internet in order to download product bulletins and application support files from the MicroBase Network.

If MicroBase Professional indicates that it is Offline, use the following checklist:

• Make sure that your MicroBase Professional equipped computer is properly connected to the Internet. Check cables and/or wireless settings.
• Open your browser and see if your computer is able to open the Dynamic Solutions Systems website at www.dssmicro.com.
• Check your firewall settings to make sure that application programs such as MicroBase Professional are permitted to make a direct connection to the Internet.

Proxy Servers:  MicroBase Professional v2.01 and below do not support proxy based Internet access. Proxy based Internet access will be supported in a future update of MicroBase professional. 

Why can't I download Bulletins and Application Support Files from the MicroBase Network?

Users wishing to download Bulletins and Application Support Files must enter a valid MicroBase Network user name and password.

To enter your user name and password into MicroBase Professional, use the following checklist:

• Start MicroBase Professional then click Options - Network Users. The Network Users dialog will open.
• Click New to enter a new user name and password. The Enter MicroBase Network User dialog will open. Enter the user name and password issued to you by DSS. Click OK to save the new user name and password.
• Select the user name for use, then click OK to log in to the MicroBase Network using your new user name.

Click the appropriate link below to request your MicroBase Network username and password.

REQUEST NETWORK ACCESS                      I'VE LOST MY PASSWORD
 

How do I connect to my MicroVib II if my computer is not equipped with a serial port?

Your computer must be equipped with an RS-232 compatible serial port in order for MicroBase Professional to communicate with the MicroVib II Aircraft Analyzer. If your computer is not equipped with such a port, see the FAQ, Using MicroBase Professional With USB Ports.
 

Why can't MicroBase Pro connect to my MicroVib II Aircraft Analyzer?

If you cannot connect to the your MicroVib II Aircraft Analyzer, use the following checklist:

• Make sure you are using the correct procedure to connect to your PC. With the MicroVib II turned on and with the mode menu selected, start the MicroVib II Data Manager Dialog (File - MicroVib II - Data Manager). MicroBase should automatically connect and report that it has found your MicroVib II.
• Make sure you are using the correct cable to connect your MicroVib II your PC. You should use the 1311 Serial Cable to connect directly from your MicroVib II to your PC.
• Make sure you have selected the correct serial port in MicroBase Professional (Options - Connect Settings).
• Make sure that the serial port you wish to use is enabled. On some computers, the serial port may be inactivated due to a setting in the computer CMOS or in the Windows device manager.
• If you are using a USB to Serial Port Adapter, make sure that the adapter's driver is properly installed and that the correct com port number is selected in MicroBase Professional. see the FAQ, Using MicroBase Professional With USB Ports.
• Try to determine if another program is preventing access to the Serial Port even though it is not actively using it. This is a common problem with computers using Hot sync software intended to connect to a PDA. If this is the case, close the interfering program so that MicroBase can have full access to the Serial Port.

Users of MicroVib II with firmware v1.33 and before are sometimes able to enter a filename which contains a space (' '). This condition does not affect MicroVib II operation, however MicroBase Professional cannot process such a filename and will display the remote filename enclosed in asterisks to indicate it is improperly formatted.

Use the following checklist to correct the filename:

• On the MicroVib II, press the FILE menu item to open the File Directory.
• Use the up/down arrow keys to select the problem file.
• Press the RENAME FILE menu item. The Rename File screen will be displayed.
• Use the Right Arrow Key to move the cursor to the first blank character after the filename and press the DEL CHR menu item once for each blank character. For example: if the filename displayed is "TEST" (four characters) then move the cursor to the fifth character position and press DEL CHR four times.
• Press the OK menu item to save the new filename.
• Go back to the MicroBase Data Manager and click the Connect button to reload the remote file listing.

The remote file listing should now display the filename without asterisks.

Did you find this article useful? Please tell us.

Back to FAQs page.