FAQ: MicroBase Professional Authorization

Why does MicroBase Pro ask for my authorization key?

Before using MicroBase Professional, you must enter the factory supplied authorization information that came with your license agreement.

When MicroBase starts and cannot find valid registration information, the MicroBase License dialog will pop up prompting you to enter a valid Licensed User Name, Facility/Location and Authorization Key. All three strings must be entered into the dialog exactly as shown on the license agreement.

Valid authorization information only need be entered once. Once validated, this information is saved within the MicroBase Professional installation.
 

In order to authorize MicroBase Professional, you must carefully type in the License Owner's name, Location/Facility and Authorization Key just as they appear on your DSS supplied License Agreement. If MicroBase will not accept the information you have typed, check for the following in all three fields:

• Spelling and punctuation must match exactly
• Be careful not to mistake the number "one" for the letter 'I'.
• Be careful not to mistake the number "zero" for the letter 'O'.

Important Note: If you are using MicroBase Professional v2.00 and your computer is set to a time zone East of GMT, then MicroBase may not authorize even if you type the authorization information in properly. This is a known bug in MicroBase Pro v2.00.

You can workaround this problem by setting your computer to a time zone which is GMT or farther west.

You can permanently correct this problem by updating to MicroBase Pro 2.01 using the following steps:

• Install MicroBase v2.00 but do not run MicroBase.
• Log on to your computer as administrator.
• Click Start - Programs - Dss - MicroBase Professional - Check For MicroBase Updates
• Follow the instructions to download and install the MicroBase Pro v2.01 update
• Your MicroBase installation will now accept your valid authorization information.

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