FAQ: MicroBase Professional Network Access

MicroBase Professional must be able to connect to the Internet in order to download product bulletins and application support files from the MicroBase Network.

If MicroBase Professional indicates that it is Offline, use the following checklist:

• Make sure that your MicroBase Professional equipped computer is properly connected to the Internet. Check cables and/or wireless settings.
• Open your browser and see if your computer is able to open the Dynamic Solutions Systems website at www.dssmicro.com.
• Check your firewall settings to make sure that application programs such as MicroBase Professional are permitted to make a direct connection to the Internet.

Proxy Servers:  MicroBase Professional v2.01 and below do not support proxy based Internet access. Proxy based Internet access will be supported in a future update of MicroBase professional. 

Why can't I download Bulletins and Application Support Files from the MicroBase Network?

Users wishing to download Bulletins and Application Support Files must enter a valid MicroBase Network user name and password.

To enter your user name and password into MicroBase Professional, use the following checklist:

• Start MicroBase Professional then click Options - Network Users. The Network Users dialog will open.
• Click New to enter a new user name and password. The Enter MicroBase Network User dialog will open. Enter the user name and password issued to you by DSS. Click OK to save the new user name and password.
• Select the user name for use, then click OK to log in to the MicroBase Network using your new user name.

Click the appropriate link below to request your MicroBase Network username and password.

REQUEST NETWORK ACCESS                      I'VE LOST MY PASSWORD
 

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